ERP
With a dynamic ERP system, Spartan Security is constantly updating its operations, resulting in a significant increase in productivity and therefore professionalism.
The exclusive features of the application:
• Compatible with all internationally recognized communication protocols (Contact ID, SIA, Basic etc).
• Support of all communication standards.
• Point description of alarm zones (contact id).
• Full compatibility with all types of signal reception consoles (telephone, IP, GPRS, GSM - SMS).
• Electronic pricing for customers and partners.
• Online customer and partner information via B2C (MySpartan) and B2B (Voyager).
• Collaboration with the largest DVR manufacturers.
• Simultaneous and actual reception of signals from an unlimited number of consoles.
• Support for an unlimited number of customers and installers/partners.
• Simultaneous signal processing from all workstations.
• Full management of customers, installers, signals/zones.
• Customer operating hours checking.
• Automatic notification of customers by e-mail/SMS, on signals or communication loss.
• Automatic publishing of periodic customer reports.
• Customer tracking and management with loss of communication.
• Full signal history and reports.
• Total digitization of all documents relating to client and partner information files for immediate data retrieval and minimization of data loss possibilities.
The expected benefits of the application are:
• Direct response to incoming calls.
• Rapid notification, information update to subscribers, customers and security technicians.
• Automated delivery of digital information to the interested parties without human intervention.
• Rational automatic organization of the billing department ruling out the possibility of an error.
• More efficient management of human resources.
• Total reorganization and flexibility of services and activities.
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